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We'd Love To Hear
From You

Whether you have a question about our collections, need styling advice, or want to create something bespoke — our team is here, ready to help.

Call Us

Speak directly with our jewellery experts, Monday to Saturday, 10am – 7pm IST.

+91 800 123 4567 +91 800 123 4568

Email Us

Send us your enquiry and we'll respond within one business day with personalised assistance.

hello@elanora.in support@elanora.in

Visit Our Store

Experience our full collection in person at our flagship boutique in Kochi, Kerala.

Get Directions → View Store Hours
Get In Touch

Let's Start a
Conversation

Every great piece of jewellery begins with a conversation. Tell us about the occasion, the person, or the feeling you'd like to capture — and we'll create something truly unforgettable.

Flagship Boutique 42, MG Road, Marine Drive
Kochi, Kerala 682031
Business Hours Mon – Sat: 10:00 AM – 7:30 PM
Sunday: 11:00 AM – 5:00 PM
Customer Care +91 800 123 4567
Response within 2 hours

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Common Questions

Frequently Asked Questions

Quick answers to the questions we hear most often. Can't find what you're looking for? Just reach out.

How do I know if my jewellery is authentic?
Every Elanora piece comes with a BIS hallmark certificate and a unique product ID that you can verify on our website. Our gemstones are certified by independent GIA-accredited labs.
Do you offer custom or bespoke jewellery?
Absolutely. We love creating one-of-a-kind pieces. Share your vision with us via the contact form or visit our boutique, and our designers will work with you from concept to creation.
What is your return and exchange policy?
We offer a 15-day hassle-free return policy for unworn items in original condition and packaging. Exchanges can be processed within 30 days. Custom orders are non-returnable.
How long does shipping take?
Standard shipping takes 3–5 business days across India. Express delivery (1–2 business days) is available at checkout. All orders are insured and come in our signature gift packaging.
How do I care for my Elanora jewellery?
Store jewellery in our provided pouch or box when not in use, away from moisture, perfumes, and chemicals. Wipe gently with a soft cloth after wearing. We offer complimentary cleaning at our boutique.
Do you ship internationally?
Yes! We ship to 18 countries. International orders are fully insured and typically take 7–14 business days. Customs duties, if applicable, are the buyer's responsibility. Contact us for specific country availability.
Elanora boutique
Visit Us In Person

Experience Elanora
In Our Boutique

Step into our world. Browse our full collection, meet our artisans, and receive personalised styling advice in a relaxed, beautiful setting.

Monday – Friday 10:00 AM – 7:30 PM
Saturday 10:00 AM – 8:00 PM
Sunday 11:00 AM – 5:00 PM
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